216phjoy Privacy Policy

Who We Are

216phjoy Casino ("216phjoy," "we," "us," or "our") operates the online gaming platform accessible at https://216phjoy.one. We are committed to protecting the privacy and personal data of every player who registers and uses the 216phjoy platform.

This Privacy Policy applies to all personal data collected through the 216phjoy website, mobile-optimized interface, live chat support system, and any other digital touchpoints operated by 216phjoy. It should be read together with our Terms & Conditions, which govern your use of the platform.

By creating a 216phjoy account or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request account closure.

Personal Data We Collect

216phjoy collects the following categories of personal data from users of the platform:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification number (e.g., Philippine National ID, passport, driver's license, SSS/GSIS number).
• Contact Data: Mobile phone number, email address, and residential address (city, province, region within the Philippines).
• Account Data: Username, encrypted password, account registration date, account status, and communication preferences.
• Financial Data: GCash mobile number, PayMaya / Maya account details, Philippine bank account name and number (for withdrawal processing), transaction history, deposit amounts, withdrawal amounts, and account balance records.
• Gaming Data: Game session history, wager amounts, game outcomes, bonus usage, and responsible gaming tool settings (deposit limits, self-exclusion status).
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and session timestamps.
• Usage Data: Pages visited, features accessed, time spent on the platform, click patterns, and navigation paths.
• Communications Data: Records of live chat conversations, support ticket content, and any other correspondence you send to 216phjoy.
• Verification Data: Copies of government-issued identification documents and selfie photographs submitted during Know Your Customer (KYC) verification.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where expressly required by applicable Philippine law or regulatory directive.

How We Collect Your Data

216phjoy collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the platform.
• Third-Party Sources: Identity verification data from KYC service providers; payment confirmation data from GCash, PayMaya, and Philippine banking partners; fraud detection signals from security service providers.
• Regulatory Sources: Data received from PAGCOR or other competent Philippine authorities in connection with licensing compliance, anti-money laundering (AML) obligations, or responsible gaming mandates.

Why We Use Your Personal Data

216phjoy processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 216phjoy account, including authentication and account security.
• Service Delivery: To provide access to games, process deposits and withdrawals, apply bonuses, and deliver all features of the 216phjoy platform.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with Philippine anti-money laundering regulations and responsible gaming requirements.
• Financial Processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfer, and to maintain accurate financial records.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify players who may need responsible gaming support.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Legal Compliance: To comply with applicable Philippine laws, regulatory requirements, court orders, and lawful requests from competent authorities.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the 216phjoy platform.

Legal Basis for Processing

216phjoy processes your personal data on the following legal bases under the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its implementing rules:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration — including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Sharing Your Personal Data

216phjoy does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya / Maya, and Philippine banking partners — to process deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party services that assist with document verification and age confirmation.
• Fraud & Security Providers: Services that help detect and prevent fraudulent activity, unauthorized access, and money laundering.
• IT & Hosting Providers: Cloud infrastructure and data hosting providers that store and process platform data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities — where required by law or regulatory directive.
• Legal Advisors: Legal counsel and compliance consultants engaged to advise 216phjoy on regulatory matters.

All third-party service providers engaged by 216phjoy are contractually required to process your personal data only for the specified purpose, to maintain appropriate security standards, and to comply with the Data Privacy Act of 2012.

Cookies & Tracking Technologies

216phjoy uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics Cookies: Collect anonymized data about how users navigate the platform, which pages are most visited, and where users encounter issues — used to improve platform performance.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These are only set with your consent.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 216phjoy platform. Strictly necessary cookies cannot be disabled via browser settings as they are required for platform operation.

Data Retention

216phjoy retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and its implementing rules.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Support Communications: Retained for three (3) years from the date of the last communication, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.
• Technical & Usage Logs: Retained for up to twelve (12) months, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that prevents re-identification.

Data Security

216phjoy implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 216phjoy platform.
• Encryption of sensitive data at rest, including financial records and KYC documents.
• Role-based access controls ensuring that only authorized personnel can access personal data, strictly on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and responding to personal data breaches in accordance with the Data Privacy Act of 2012.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 216phjoy will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected users without undue delay where required by law.

While 216phjoy takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying 216phjoy immediately if you suspect unauthorized access to your account.

Your Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal data held by 216phjoy:

• Right to Be Informed: The right to know what personal data 216phjoy collects about you and how it is used — as described in this Privacy Policy.
• Right to Access: The right to request a copy of the personal data 216phjoy holds about you, including information on how it has been processed.
• Right to Rectification: The right to request correction of any inaccurate, incomplete, or outdated personal data in your 216phjoy account.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 216phjoy Data Privacy Officer via live chat or by email at the address listed in Section 14. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request to protect against unauthorized access to your data.

Children's Privacy

The 216phjoy platform is strictly intended for adults aged 21 years and older, in accordance with Philippine regulations governing casino-style online gaming. 216phjoy does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If 216phjoy becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and report the incident to the relevant regulatory authority where required.

If you are a parent or guardian and believe that a minor has registered on the 216phjoy platform, please contact us immediately via live chat or at the email address in Section 14 so that we can take prompt action.

Cross-Border Data Transfers

216phjoy primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where cloud infrastructure or specialized security services are hosted internationally.

Where such transfers occur, 216phjoy ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual clauses, data processing agreements, or reliance on the recipient country's adequacy determination by the National Privacy Commission.

By using the 216phjoy platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the protections outlined above.

Updates to This Privacy Policy

216phjoy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via the email address or mobile number on file, or by posting a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how 216phjoy protects your personal data.

Your continued use of the 216phjoy platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.

Contact Us & Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 216phjoy, please contact our Data Privacy Officer through any of the following channels:

• Live Chat: Available 24/7 directly on the 216phjoy platform — the fastest way to reach us.
• Email: [email protected]

Please include your registered account name and a clear description of your request or concern so we can assist you as efficiently as possible. All data privacy requests will be acknowledged within three (3) business days and resolved within fifteen (15) business days, subject to the complexity of the request.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.